Frequently Asked Questions
Everything you need to know about our iconic fashion and toys.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental U.S. Express and overnight shipping options are available at checkout for last-minute gifts.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that personalized or custom-made items are final sale.
Do you offer international shipping?
Yes, we bring the magic of FAO Schwarz to fans worldwide. Shipping costs and delivery timelines vary by country and will be calculated during the checkout process.
How do I know which size to order?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, especially for children's growing styles.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.