Returns & Exchanges
We want you to be completely satisfied with your FAO Schwarz fashion purchase; if you are not, we accept returns of unworn, unwashed items with original tags within 30 days of delivery. Our goal is to ensure your shopping experience remains as magical and seamless as our iconic toy collections.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the fashion items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all boutique tags and labels are still attached to the garments.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund once the items pass our quality inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing